MSP Hub empowers me to make decisions ahead of time, providing me with peace of mind and I can trust that the tool will make my changes seamlessly on the day I selected. The integrated support ticket system is a true stand out. I can create, respond to, and track updates - all within the same portal. The ticket submission layout allows me to provide lots of details including screenshots, severity level, and I can assign the ticket to or include additional members of my team for responses."